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The Undress - FAQ

Have a Question? We're Happy to Help!

GENERAL

Q. How can I order The Undress?
A. Please click 'Shop Now" in the upper-right corner to see available products!

Q. Where can I see a size chart?
A. Please CLICK HERE to review the current size chart

Q. What size should I get if I am in between sizes?
A. We generally recommend sizing up.  Also keep the adjustable features of the dress in mind, they allow you to easily modify the fit.  For example, you can use the draw-string loop and cord lock to accommodate larger or smaller bust measurements.

Q. I want a short version of The Undress, but the size listed as XS Short isn't right for me. What should I do?
A.We currently only have one XS Short size, which will be similar in sizing but shorter in length than XS. We will take into account all feedback and consider additional petite sizes in the future based on customer demand

Q. What are the shawl dimensions?
A. The Shawl is a generous 80x24in in size.  That's an equivalent of 203x61cm

Q. What are the washing and cleaning instructions?
A. Taking care of The Undress is easy! Machine wash in cold water on gentle cycle, use non-chlorine bleach, if you need it. Then dry flat or use a cool iron, if necessary. Please do not dry clean but do ENJOY! : )

Q. Are you able to customize (alter, hem) my dress for me before shipping?
A. Unfortunately, that is not an option at this time.  While The Undress is possible to hem, we feel it's best that you try on your The Undress and then make adjustments, if necessary.

Q. Can I cancel a pre-order?
A. If we haven't shipped your order, you may cancel it at anytime!  Simply send an email to care@theundress.com and we will handle it for you

Q. What is your return/exchange policy?
AWe are committed to your total and absolute satisfaction.  To serve that commitment we offer a generous 90 Days Satisfaction Guarantee return and exchange policy.

After we ship your order: we offer a 90 day refund/exchange period from the day you receive the order for most items, other than clearance items.   Please do not ship an product back to us until you receive your RMA number and full instructions!

Exchanges: dress too small?  Too big?  Don't like the color?  We are happy to help!  Contact us at care@TheUndress.com to begin the process.  We will send you an RMA number and instructions.  When we receive your dress, we will send you a desired replacement, as long as we have in stock, of course.  If we don't have your first choice, we'll offer you other options.

f your order was incorrect due to a fault of ours (sorry about that!), simply contact us at care@TheUndress.com, to receive a RMA number and shipping instructions.  After we receive the goods, we will ship you the correct items.

Q. What about clearance and "Last Sale" items?
A. Clearance and "Last Sale" items are not eligible for returns for refunds.  They are eligible for exchanges for the same (color/size) items only if they are defective.  In a rare case that your dress is defective, please send an email to care@theundress.com to let us know and receive an RMA.

Q. I read these questions and answers and need more support. What can I do?
A.
Please email us at care@TheUndress.com with any questions and we'll be happy to help.

Q. Can I call and talk to someone on the phone?
A. Unfortunately we are not currently equipped to provide assistance by phone.  For fastest and most reliable service we ask that you email us at care@TheUndress.com.  Thank you! 

 

Kickstarter Backers Only (Pledged Pre-Orders made September 22-Nov 1, 2014)

Q. . I backed you on Kickstarter but submitted my survey after December 16, 2014 or haven't submitted it at all to this day
A.
 Please send an email to care@theundress.com with your Kickstarter account email address.  We will work with you to locate your pledge and issue you a gift certificate equal to it.

Q. Will The Undress I get be exactly like the picture I see online?
A. All the photos are of the prototypes, the final products may vary slightly